CH10 – Evaluate Merrill Lynch Financial Consultants’ Experience and Service Ratings

Essentials of Modern Business Statistics with Microsoft® Excel®

Anderson, Sweeney, Williams, Camm, and Cochran

07th Edition

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Difficulty – Medium

Test whether the financial consultant with more experience at Merrill Lynch has a higher population mean service rating based on client satisfaction surveys. Use the provided data for Consultants A and B to conduct the hypothesis test, calculate the test statistic, determine the p-value, and draw a conclusion about the relationship between experience and service ratings.

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