Chp 6: Internal Failure Costs Result From…
MyOMLab Operations Management
Heizer, Render and Munson
13th Edition
Asking if internal failure costs result from production of defects BEFORE reaching customer.
Asking if internal failure costs result from production of defects BEFORE reaching customer.
Asking if 6-sigma results in 6 defects per million.
Asking if Joseph Juran developed the 14 points.
Asks if Baldridge Award can be won by universities.
Asking if ISO 9000 ONLY used in the US.
Asking if quality is primarily the responsibility of the quality control staff.
Asking about the three quality gurus… who they are.
Asks to choose from a list, which a p-chart would be used for.
Asks what it’s called when you identify another organization like your own and modeling yourself after them is called.
Asks what phase to find and fix a a problem to minimize costs.