Chp 2 – Value of a Loyal Customer Generic Solver (Works for anything VLC)
MyOMLab Operations Management
Heizer, Render and Munson
13th Edition
This is a GENERIC Value of a Loyal Customer (VLC) solver: it works for ANY VLC-type problem! It gives the Value of a Loyal Customer and also gives the percent change (if needed).
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Your numbers will vary.